g4444 Privacy Policy

This Privacy Policy ("Policy") describes how g4444 ("g4444", "we", "us", "our") collects, uses, stores, and discloses personal data in connection with your use of the g4444 online betting and casino platform, accessible at g4444.io and any associated mobile or web-based interfaces (collectively, the "Platform").

This Policy applies to all registered players, visitors browsing the g4444 website without an account, and any individual whose personal data is processed by g4444 in connection with the services we offer to players in Bangladesh and other permitted markets.

By registering an account, depositing funds, or otherwise using the Platform, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and use of your personal data as described herein. If you do not agree with this Policy, you must not use the g4444 Platform.

This Policy should be read alongside our Terms & Conditions and our Responsible Gaming page, both of which form part of your agreement with g4444.

g4444 collects the following categories of personal data from players and platform visitors:

A. Registration & Identity Data

• Full legal name, date of birth, and gender;
• Email address and mobile phone number;
• Residential address (city, district, postal code, country);
• Username and encrypted account password.

B. Identity Verification (KYC) Data

• Copies of government-issued photo identification (National ID Card, passport, or driving licence);
• Proof of address documents (utility bills, bank statements dated within three months);
• Payment method verification documents (bKash or Nagad account screenshots registered in your name);
• Source of funds documentation where required by g4444's internal risk procedures.

C. Financial & Transaction Data

• Deposit and withdrawal transaction records including amount, date, time, and payment method used;
• Payment method identifiers (bKash mobile number, Nagad account reference, Rocket number, or bank account details);
• Wallet balance history and bonus credit/debit records.

D. Betting & Gaming Activity Data

• Sports bet records (event, market, selection, odds, stake, settlement outcome);
• Casino game session data (game title, provider, session duration, bet size, outcome);
• Bonus and promotion usage records.

E. Technical & Device Data

• IP address and approximate geolocation derived from IP;
• Device type, operating system, and browser information;
• Session timestamps, page visit logs, and feature interaction data;
• Cookie identifiers and similar tracking technologies (see Section 7).

F. Communications Data

• Records of your communications with g4444 support via live chat, email, or any other contact channel;
• Feedback, complaints, and dispute correspondence.

g4444 collects personal data through the following methods:

• Direct collection: Data you provide when completing the account registration form, submitting KYC documents, making a deposit or withdrawal request, contacting g4444 support, or participating in promotions and surveys;
• Automated collection: Data collected automatically when you visit or interact with the Platform, including through cookies, session tracking, and server log files (see Section 7 for full cookie details);
• Third-party sources: Data received from identity verification service providers, payment processors (bKash, Nagad, Rocket, Upay, bank partners), fraud prevention services, and, where applicable, publicly available sources for due diligence purposes;
• Game providers: Aggregate session and outcome data passed to g4444 by third-party game studios (Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, Microgaming) in connection with game rounds played on the Platform.

g4444 uses personal data collected from players for the following purposes:

g4444 will only send you direct marketing communications (promotional offers, bonus notifications, BPL/IPL season campaigns) where you have given your explicit consent at registration or subsequently via your account notification preferences. You may withdraw marketing consent at any time via your account dashboard or by contacting g4444 support.

g4444 processes your personal data on the following legal grounds:

• Contractual necessity: Processing required to fulfil our obligations under the Terms & Conditions you accepted on registration — including account management, payment processing, and delivery of betting and gaming services.
• Legal obligation: Processing required to comply with applicable law, including KYC/AML obligations, age verification requirements, and lawful requests from competent authorities.
• Legitimate interests: Processing carried out to protect the security and integrity of the Platform, prevent fraud and abuse, improve Platform performance, and manage responsible gaming risks — where such interests are not overridden by your rights and freedoms.
• Consent: Processing for direct marketing communications and certain non-essential cookies, where you have provided explicit consent. Consent may be withdrawn at any time without affecting the lawfulness of prior processing.

g4444 does not sell, rent, or lease your personal data to any third party. We share personal data only in the following limited and controlled circumstances:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and other financial partners receive the minimum data necessary to process your deposit and withdrawal transactions securely.
• Identity verification providers: Third-party KYC and AML service providers receive identity documents and personal details solely for the purpose of fulfilling our verification obligations. These providers are contractually bound to process data only as instructed by g4444.
• Game studio providers: Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, Microgaming, and other game suppliers receive session and wagering data necessary to deliver and settle game rounds played on their titles. All game providers operate under data processing agreements with g4444.
• Technology and infrastructure providers: Cloud hosting, CDN, and platform infrastructure partners process technical data as data processors acting under g4444's instruction and bound by strict confidentiality obligations.
• Fraud prevention and security services: Risk intelligence providers receive technical and behavioural data to assist in detecting fraudulent activity, multi-accounting, and bonus abuse.
• Legal and regulatory disclosure: g4444 may disclose personal data to competent governmental, regulatory, law enforcement, or judicial authorities where required to do so by applicable law, court order, or legitimate legal process. g4444 will notify affected players of such disclosures where legally permissible.
• Business transfers: In the event of a merger, acquisition, or sale of substantially all of g4444's assets, personal data held by g4444 may be transferred to the successor entity, subject to the same data protection standards set out in this Policy.

g4444 uses cookies and similar tracking technologies (including web beacons, pixel tags, and local storage objects) to operate the Platform, enhance your experience, and gather analytics data. Cookies are small text files placed on your device when you visit the Platform.

g4444 uses the following categories of cookies:

• Strictly necessary cookies: Essential for the Platform to function. These include session authentication cookies, security tokens, and load-balancing cookies. These cookies cannot be disabled without impairing core Platform functionality.
• Functional cookies: Used to remember your preferences, such as your preferred language, display settings, and recently viewed game categories. Disabling these may affect your personalised experience.
• Analytics cookies: Used to collect aggregated, anonymised data about how players interact with the Platform — including pages visited, time on site, and feature usage — to help g4444 improve performance and content. Analytics data is never used to personally identify individual players.
• Marketing and retargeting cookies: Used only where you have given explicit consent to receive promotional communications. These cookies help g4444 deliver relevant bonus and game offers. You may withdraw consent at any time via your account notification preferences.

You may manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of some Platform features. For specific cookie management instructions, refer to your browser's help documentation.

g4444 implements comprehensive technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the g4444 Platform;
• AES-256 encryption at rest for sensitive data fields including identity documents and payment method identifiers;
• Multi-factor authentication (MFA) enforced for all g4444 staff and contractors accessing production data systems;
• Role-based access controls ensuring that personal data is accessible only to personnel who require it to perform their specific duties;
• Regular security audits and penetration testing conducted by qualified third-party security professionals;
• Automated intrusion detection and anomaly monitoring across all production infrastructure.

Despite these measures, no online system can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, g4444 will notify affected players promptly and take all necessary steps to contain and remediate the breach.

g4444 retains your personal data for as long as is necessary to fulfil the purposes described in this Policy, or as required by applicable law. The following general retention periods apply:

Where personal data is retained to comply with a legal obligation (such as AML record-keeping requirements), g4444 will not delete it earlier than the legally required minimum period, even if you request deletion. On expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised.

As a g4444 player, you hold the following rights in respect of your personal data. To exercise any of these rights, contact g4444 support at support@g4444.io with your account details and a description of your request. g4444 will verify your identity before acting on any data rights request.

Please note that certain rights are subject to limitations where g4444 has a legal obligation to retain or continue processing your data (for example, AML record-keeping). Where g4444 is unable to fulfil a data rights request in full, we will explain the reason in writing.

The g4444 Platform may from time to time contain links or references to third-party game providers, payment partners, or informational resources. g4444 has no control over the content, privacy practices, or data handling of third-party websites or services, and this Privacy Policy does not apply to them.

We encourage you to review the privacy policies of any third-party service before providing your personal data to them. g4444 accepts no responsibility or liability for the privacy practices of third-party sites or services linked from or referenced on the Platform.

The g4444 Platform is strictly intended for adults aged 21 and above. g4444 does not knowingly collect, process, or store personal data from any individual under the age of 21. Age verification is a mandatory step in the registration and KYC process, and any account found to belong to a person under 21 will be immediately suspended and all associated funds returned in accordance with our Terms & Conditions.

If you believe that a minor has registered on the g4444 Platform or that we have inadvertently collected personal data from someone under 21, please contact us immediately at support@g4444.io. g4444 will investigate and take all necessary steps to delete such data without delay.

Parents and guardians are encouraged to make use of parental control software and internet filtering tools to prevent minors from accessing online gambling platforms. g4444 also supports the use of third-party responsible gaming tools to help protect vulnerable players. See our Responsible Gaming page for more information.

g4444 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, platform features, or applicable legal requirements. When material changes are made, g4444 will:

• Update the "Last Updated" date at the top of this Policy;
• Display a prominent notice on the Platform informing players of the changes;
• Where required, send a notification to your registered email address summarising the key changes.

Your continued use of the g4444 Platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes to this Policy, you must cease using the Platform and may request account closure by contacting g4444 support.

We recommend that you review this Privacy Policy periodically to stay informed about how g4444 protects your personal data.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way g4444 processes your personal data, please contact our support team using the details below. All privacy-related enquiries are handled by our dedicated Data Protection team and will receive a response within five (5) business days.

When contacting us regarding a data rights request, please include your registered username, the email address associated with your account, and a clear description of your request. This will help us verify your identity and process your request as efficiently as possible.